How to Make a Complaint
Complaints may be made:
in writing, by e-mail to email@example.com,
by telephone on 0161 541 2760,
or in any other form
in respect of a claims management service that we have provided and that is regulated under the Compensation Act 2006.
We aim to resolve any expression of dissatisfaction as soon as possible, we will send a prompt written acknowledgement providing early reassurance your complaint has been received and is being dealt with along with our complaints procedure. We will ensure you are kept informed thereafter of the progress of your complaint.
B) Investigation & Decision
Wherever possible, the person handling your complaint will not have been directly involved in the matter which is the subject of the complaint, and will have authority to settle the complaint.
Within four weeks of receiving a complaint, we will send you either:
i. final response adequately addressing the complaint; or
ii. a holding response, which explains why we are not yet in a position to resolve the complaint and indicates when we will make further contact with you.
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28 Orchard Road
Claim My Tax LTD
Registered with the Information Commissioners Office; registration number: Z5242078.
Registration Address: 28 Orchard Road, Lytham, St Annes, Lancashire, FY8 1PF. Company Number: 10858545